Privacy Policy

Introduction

Welcome to OpenProposal ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our e-signature and proposal software service available at sendprop.com.

By using OpenProposal, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and email address when you create an account
• Payment information (processed securely through Stripe)
• Profile information you choose to provide
• Company name and business information
• Communications with us, including support requests

Document and Content Data

When you use our service, we store:

• Proposals, documents, and templates you create
• E-signatures and signature data
• Files and images you upload
• Recipient information for documents you send

Usage Information

We automatically collect certain information about your device and how you interact with our service:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (device type, operating system, unique identifiers)
• Cookies and similar tracking technologies
• Document viewing and engagement analytics

Third-Party Authentication

If you sign in using Google OAuth or other third-party authentication providers, we receive basic profile information (name, email) as permitted by your privacy settings with those providers.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send transaction notifications
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize and improve your experience
• Send marketing communications (with your consent, where required)

How We Share Your Information

We may share your information in the following circumstances:

With Your Consent

We share information when you explicitly consent or direct us to share it, such as when you send a proposal to a recipient.

Service Providers

We work with third-party service providers who perform services on our behalf:

• Stripe for payment processing
• Google OAuth for authentication
• Cloud hosting providers for data storage
• Email service providers for transactional emails
• Analytics providers to help us understand service usage

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, or to protect our rights, privacy, safety, or property.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Understand how you use our service
• Improve our service and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure cloud storage infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it by law.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Export: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain processing of your information

To exercise these rights, please contact us at hello@sendprop.com. We will respond to your request within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information.

Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: